Answer
AnswerHow do you train customers, partners or members who are not your employees?
Train people outside your payroll with lessons they can open in one click from where they already are, pricing that follows active learners instead of permanent seats, and per-learner progress that you keep.
External learners differ from staff in three ways: you cannot make them log in, their numbers rise and fall, and they arrive through your product or program, not your HR system. So remove the account step, put the lesson where they already work, and choose pricing that follows use. Build the lessons from the material you already give them. Keep reporting per learner, because an account manager or program lead will ask who finished and who is stuck.
At a glance
- Who this covers
- Customers, resellers, franchisees, contractors, association members and adult learners in training programs.
- Main obstacle
- A separate account and login that nobody asked for.
- Pricing to look for
- Active learners, or a pool of seats you can reassign, not a named seat per person forever.
- What you keep
- The relationship, the branding and the per-learner progress data.
What does a working external training setup look like?
Start from the material you already send
Onboarding guides, release notes, help articles and recorded walkthroughs are the curriculum. Training that restates them is easier to keep accurate than a course written from scratch.
Remove the login step
Launch lessons from inside your own product, portal or learning platform, with the learner signed in automatically. Every extra account costs you learners before the first lesson.
Match pricing to how external learners behave
A customer cohort is active for weeks and then quiet. A seat held forever for someone who onboarded once is the cost to avoid, so ask for active-learner pricing or a pool of seats you can reassign.
Brand it as yours
External learners came for your product or program. Lessons under your name and your domain keep that relationship with you.
Report per learner
Account managers and program leads need to see who finished, who stalled and where. Ask for an export or an API, not only a dashboard.
Why do permanent seats fail for customer training?
Because customer learning comes in bursts. People need training when they adopt a product or a new release, and little in between. A license that stays assigned to every person who ever onboarded grows without limit while most seats sit idle. Pricing by active learner, or by a pool of seats that can be handed to the next cohort, tracks the real cost.
How does Scholé handle learners outside the organization?
Scholé offers two routes. E-learning and training providers can run it under their own brand at a subdomain, with their courses and documents as the curriculum. Any platform can also launch a lesson with a one-time login link, so the learner arrives signed in with no registration. Progress returns as xAPI statements or through an analytics API.
Scholé publishes per-person prices and quotes organizations over 100 people. It does not publish active-learner or pooled-seat prices, so ask the team how a large external audience would be priced.
Where Scholé fits
- You run a training business or a customer academy and want lessons generated per learner under your own brand.
- You want learners to arrive signed in from your platform, through LTI 1.3 or a one-time login link.
- You need per-learner progress sent to your own systems through xAPI or an API.
Where Scholé is not the answer
- Your learners are K-12 students. Scholé is built for working professionals, not classroom curriculum.
- You sell an accredited qualification. Scholé issues completion badges, not certificates from an accrediting body.
- You only need to host finished videos or SCORM packages. A course platform or an LMS does that, and Scholé does not host SCORM.
- You need a published active-learner or pooled-seat price before you talk to anyone. Scholé publishes per-person prices only.
More on this site: Scholé for e-learning providers, Integrations.